A theorical model of mandatory use of e-government system adoption: factors afecting digital notarial system - Economicus

by, Dr. Agim Kasaj, Dr. Hysen Binjaku

Abstract

Even though all government around the world are investing a lot of a lot of efforts and money in E-government initiatives, the adoption factors of such systems doesn’t seem to be studied enough from the researchers. Without a good adoption by users, the E-government investment is jeopardized. Through studying the Digital Notarial system in Albania, we build a new model for user adoption of E-government technologies. Technology adoption is one of the most mature area in Information Systems (IS) research. Since voluntary use is the main context of these researches, they are focus in predicting system Use and Behavior Intention as the direct predictor of usage. Because
the use of Digital Notary is not voluntary, but instead is mandatory, we argue that the Behavior Intention and system use are not the appropriate variables to be measured as the success of adoption. Instead User Satisfaction is an appropriate measure in the mandatory use. Using previous research work, this article will identify the determinants’ constructs and their relationship to the adoption of Digital Notarial system in Albania. Finally, a theoretical framework for private professionals’ adoption model of mandatory E-government Information Systems will be proposed.