The Effect of Remote Working, Staff Performance and Job Satisfaction on Staff Engagement - Economicus

By Forcim KOLA, Grisejda MYSLIMI, Krisdela KACANI

Abstract
This paper investigates the effect of remote working, staff performance, and job satisfaction on staff engagement in contemporary organizational settings, with a particular focus on the banking sector in Albania. The study aims to examine the direct and indirect relationships between remote working, job satisfaction, staff
performance, and staff engagement, with particular emphasis on the mediating role of staff performance. The research addresses how job satisfaction influences staff engagement, the extent to which staff performance contributes to engagement,
whether remote working has a significant impact on engagement, and whether staff performance mediates the relationship between job satisfaction and engagement. A quantitative research design is employed using survey data collected from employees working in the banking sector in Albania, specifically within BKT, Credins Bank, Raiffeisen Bank, and Intesa Sanpaolo Bank Albania. Validated Likert-scale instruments are used to measure staff engagement, job satisfaction, staff performance, and remote working. The data are analysed using correlation analysis, multiple regression, and mediation analysis conducted in SPSS. The findings indicate that job satisfaction and staff performance have a positive effect on staff engagement, while staff performance partially mediates this relationship. Remote working is anticipated to have a limited or non-significant direct effect on staff engagement.

Keywords: Remote working; Staff engagement; Job satisfaction; Staff performance.